About Webinar Planet
Webinar Planet is an online training platform that provides most affordable and updated information, knowledge, updates, regulations to professionals across industries.
Fair Housing Costly Mistakes and How to Avoid them!
Curbing Fair Housing and Other Costly Mistakes, Misunderstandings and Misinformation That Create Costly Complaints
Missteps in fair housing and other areas can create expensive lawsuits. Sometimes we guess at what we should do, we listen to rumors and gossip, get bad advice and make poor decisions that create complaints. The speaker receives many questions regarding hard to understand, or seemingly simple situations and blunders that can get an apartment community in trouble. You may be surprised that the way you are dealing with resident and property management issues can turn into costly mistakes.
The number one reason that people stop ‘doing business’ with any property/company is the way they are spoken to and treated by the staff. In today’s environment dealing with Covid 19, residents/customers are scared, angry and frustrated. And they are quick to file complaints!
Management companies tend to train hard skills versus soft skills. This webinar helps us understand why knowledge of the product, the laws and most important how to provide improved service.
Webinar Agenda
- Communities get in trouble because of:
- Not having vendor agreements regarding discrimination
- Mishandling requests for assistance animals
- Incorrectly assigning handicapped parking places
- Playing favorites at renewal and rent increase time
- Not giving enough information up front, before lease signing
- Not being clear on resident complaints; smoking, cooking odors, parking
- Getting overly familiar with residents; one marijuana plant, being friends, hugging, misunderstood compliments
- Not updating documents, signage, and fair housing updates
- Not preparing scripts for answering tough questions
- And more
Who Should Attend
Entire site staff, regional managers, all owners
Anne Sadovsky
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by Multi-Housing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown...
Read More
| Date | Conferences | Duration | Price | |
|---|---|---|---|---|
| Dec 12, 2023 | Professional Response to Negative Reviews on Social Media | 75 Mins | $199.00 | |
| Oct 26, 2023 | What Fair Housing Testers Are Looking For Today | 75 Mins | $199.00 | |
| Feb 15, 2023 | People are Stressed and Angry; Keep Your Cool, Your Customers and Others | 75 Mins | $199.00 | |
| Oct 18, 2022 | Pot, Pit Bulls, Parking and Perps; Today’s Fair Housing Pitfalls | 90 Mins | $199.00 | |
| May 24, 2022 | What HUD Paid Shoppers and Testers Look For That Can Get Your Property Sued | 75 Mins | $199.00 | |
| Aug 26, 2021 | Everything You Need to Know Now About Fair Housing | 90 Mins | $199.00 | |
| Dec 16, 2020 | The Power Of Resolving Conflict For Property Management Professionals; Keep Peace, Your Cool And Your Residents/ Customers | 75 Mins | $199.00 |